Encountering an issue where AFX2DAW opens with a blank page displaying "No Errors" can be frustrating, but it's typically due to one of two reasons. Here's a straightforward troubleshooting guide to address this issue:
1. Device Not Selected as Input/Output Device in DAW:
Ensure that your device is selected as both an Input and Output device within your DAW settings. Failure to do so may result in AFX2DAW not loading properly. Simply selecting the device should resolve this issue.
2. Driver Related Issue:
If the device is already selected in your DAW and you're still experiencing the loading problem, it's likely a driver-related issue. Follow these steps to resolve it:
a. Driver Reinstallation:
1. Visit the Downloads page on our Support Page to obtain the appropriate driver for your device.
2. Reinstall the driver following the instructions provided.
3. For MacOS users, ensure to allow the driver installation if prompted, especially on Ventura/Sonoma or older MacOS versions.
b. Additional Assistance:
If the issue persists after reinstalling the driver, don't hesitate to reach out to us for further assistance. Our support team will provide additional guidance to troubleshoot the problem effectively.
For detailed instructions on installing the driver, refer to the following articles:
- MacOS Ventura/Sonoma: How to Enable the Unified Driver on MacOS Ventura/Sonoma
- Older MacOS Versions: How to Allow the Installation of Antelope Unified Driver on MacOS
- Windows: How to Reinstall Your Device's Windows USB Driver
Re-installing the Windows Thunderbolt Driver
Following these steps should help resolve the AFX2DAW loading issue, allowing you to seamlessly integrate your device into your DAW environment for enhanced audio production. If you require further assistance, our support team is readily available to assist you.